FAQ

I called, but I haven't received a confirmation that I am getting a quote, why is this? - Make sure you texted or emailed us ALL of your information (your name, address, and phone number). That way we can put you on the schedule for quotes!

 

I got my quote, now what? -Let us know that you want us to do the work! Once you confirm your estimate, we will let you know that you are on the schedule!

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I've been on the schedule for awhile, how do I know I'm still on the schedule?- If we have confirmed that you are on the schedule, you will not be taken off the schedule. Oftentimes a delay will be due to poor weather or a high amount of emergency work. Shoot us a text and we can let you know how many jobs are on the schedule ahead of you! 

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Do I need to be at home while the work is being done? -Unless we specifically let you know that you need to be there, you do not! 

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What if I got the tree work taken care of after accepting your quote? - Even though this is not ideal,  we would appreciate a text or email letting us know, so we can take you off our schedule. 

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How will I know when you are coming to do my work? - Check your texts or the “job description” section of the estimate for the timeframe we gave you, and that will give a rough idea of how long it will take before we will complete your job. We also will give you a call or text in advance to start your work (it is not your responsibility to schedule your project) If your tree work becomes an emergency, let us know!

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What happens if I have lines going under my stumps that you need to grind?- It is our responsibility to make a dig ticket request for underground utilities. It is the customer’s responsibility to notify us of any private utilities such as, buried LP line, buried dog fence, etc.

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Got any more questions? Call or text 641-670-0494

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